Knowledge Is Power (FAQ's)

Sea moss, also known as Eucheuma Cottonii, is a type of seaweed that is rich in minerals and nutrients.

Sea moss is packed with vitamins, minerals, and antioxidants that can support immune health, aid digestion, promote healthy skin, and boost energy levels.

Sea moss can be used in various ways, such as adding it to smoothies, soups, sauces, or desserts. You can also make sea moss gel to use as a natural thickening agent.

We source our sea moss directly from St. Lucia, where skilled farmers harvest and sun-dry the sea moss to preserve its quality and nutritional value.

Yes, our sea moss is organically sourced and free from chemicals or additives.

Sea moss should be stored in a cool, dry place in an airtight container to maintain its freshness and quality.

Sea moss is generally safe for consumption, but it's always recommended to consult with your healthcare provider, especially if you have any specific health concerns or conditions.

We provide international shipping choices for specific countries. It's crucial to consider the possibility of additional customs duties and taxes being imposed, as dictated by the regulations of the destination nation.

The customer is accountable for handling these fees. Additionally, our projected shipping duration for international orders spans 7 - 14 days.

Shipping Locations: We ship both domestically within the UK and internationally to select countries. Our international shipping destinations currently include Germany, Netherlands, France, Portugal, and Spain.

Shipping Methods and Carriers:

Domestic Shipping (UK):

Royal Mail Tracked 24: Aims to deliver the next working day, but can take up to 2 working days.

Royal Mail Tracked 48: Aims to deliver within 2-3 working days.

Carrier: Royal Mail

International Shipping:

Standard (5-12 working days): Aims to deliver within 5-12 working days, though delays may occur due to customs checks.

Carriers: Evri/Royal Mail

Shipping Costs: We use a flat rate shipping cost for all orders.

Processing Time: Orders are processed within 1-2 working days.

Delivery Time:

Domestic:

Royal Mail Tracked 24: 1-2 working days.

Royal Mail Tracked 48: 2-3 working days.

International:

Standard (5-12 working days): Delivery times may vary due to customs processing.

Handling Fees: We do not charge any additional handling fees.

Order Tracking: Tracking information will be provided for all orders to help you monitor the status of your shipment.

Shipping Restrictions: Currently, we only ship to the UK, Germany, Netherlands, France, Portugal, and Spain.

Customs and Duties: Effective 1st January 2021, parcels sent to Europe are subject to customs and duty fees. Goods shipped between EU countries, UK mainland, and Northern Ireland must clear customs and require a commercial invoice and other export documentation. Taxes, duties, and a clearance fee may be applicable on goods and gifts (excluding personal correspondence) sent from Great Britain to the EU.

Lost, Damaged, or Stolen Packages: In the event of an order being lost, stolen, or damaged, we will conduct an investigation and replace the order. Please provide as much evidence as possible to assist in the investigation.

Returns and Exchanges: For information on returns and exchanges, please refer to our Returns Policy.

For any shipping related inquiries, please contact us: info@thefloissacsofstlucia.co.uk 

Within 14 days from the delivery date, customers retain the privilege to initiate product returns. For items with a limited shelf life, such as our gels, we exclusively facilitate returns when the received item is incorrect or sustained damage during delivery. In the case of durable goods like our capsules, returns are permissible solely if the product remains unopened and in its original packaging. During this 14-day time-frame following order receipt, kindly establish contact with us to commence the return procedure. Regrettably, requests for refunds or exchanges cannot be accommodated beyond this stipulated period.

Upon the endorsement of your return, we will expeditiously initiate a reimbursement to your initial payment mode. Generally, refunds are handled within a span of 7 to 14 business days, contingent upon the guidelines of your card provider.

You can reach our customer support team through the contact information provided on our website. We aim to respond within a 24hr period.